Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
Winners by Company Name
Judges' Report
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Lettings Agency of the Year Awards 2016
View the 2016 Winners

Best Small East of England Estate Agency 2016

Ashtons is a very successful business which has a laser focus on customer and staff engagement. Having invested heavily in office refurbishment and increased their commitment to training and market share, they will be a force to be reckoned with for many years to come. Employee engagement and the NPS score is incredible, and they have been recognised by The Times as one of the best small businesses to work for. They spent a lot of time redesigning the customer journey to make sure it was as friendly as possible: the applicant forms have been changed to allow much more open communication between the applicant and the negotiator. Post completion, they endeavour to stay in touch with their clients as often as is appropriate – this has resulted in impressive levels of repeat business.

Best Small East of England Lettings Agency 2016

Ashtons was the silver winner in this category last year and it’s terrific to now be able to award the gold. Ashtons generates a significant amount of business from referrals and recommendations. The directors have clearly invested a huge amount of time and money to build an incredible culture and environment, and there are some great initiatives in place from daily prospecting sessions to staff brainstorming meetings, the latter of which takes places without directors. Systems are the key element to Ashtons’ success - customers can access an online portal which gives real-time feedback and email alerts for any changes to the account. The directors are passionate and hands-on, and the panel commented that it was refreshing to see such attention to detail from the entire property management team. Both tenants and landlords show high levels of engagement with Ashtons; this is measured through surveying each party at check-in. The results are shared with the team and celebrated or improved according to the results.