Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
Winners by Company Name
Judges' Report
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Lettings Agency of the Year Awards 2016
View the 2016 Winners

Best Customer Server - Large Estate Agency 2016

Balgores offers the best customer service out there. They are market leaders in the majority of their areas of operation and the directors attribute their position to their customer service provision. They communicate well with the team as to their expectations and all at Balgores demonstrate commitment and drive to delivering the best customer service they can. The opening hours are extensive and it is standard practice to accompany all viewings, including out of hours. They offer an onward purchase service to vendors even if the desired property is on another agent’s books, including negotiation and arranging viewings. The team seeks to continue the relationship post-completion, and they are aided in this endeavour by the excellent customer hub. They recognise that building a long-term relationship is a priority over short-term gain, and over half of new instructions are direct referrals.

Best Estate Agency to Work for 2016

This award is judged on a different basis to the rest of the awards. Entrants are given an online questionnaire to distribute to their team which asks individuals to rate statements about their employer on a scale ranging from “Strongly Agree” to “Strongly Disagree”.

The questions are designed to discover how each individual views every aspect of their employment, from how valued they feel, to remuneration, career prospects and progressio20n and if they’d recommend their employer to a friend or family member.

Companies are required to gather responses from at least 40% of their team in order to be judged for this award. All replies remain anonymous but each response is checked to ensure it is an individual and genuine response. Answers are then analysed, and we are delighted to recognise the following companies.

These are businesses which are setting the standard for employee best practice and which should be congratulated on the motivation and loyalty they engender in their teams.

Best Property Management 501-1000 Lettings Agency 2016

Balgores Lettings offers transparency and the team takes service delivery extremely seriously, placing service over profit. Mystery shops are carried out regularly and both landlords and tenants are compensated if and when a mistake is uncovered. Landlords are able to nominate preferred contractors, and the property managers speak to tenants to confirm that they are happy with the standard of the repair before signing off any maintenance resolutions. It is evident that the team is very confident about their business and their ability to deliver according to its exacting standards. Landlords and tenants are treated with the utmost respect and the panel commented that anyone using Balgores should feel very confident in the service they will receive. Procedures are regularly reassessed and amended when or if necessary. Balgores Lettings won the bronze last year so it’s satisfying to be able to reward their progress with the silver award. Well done.

Best Medium East of England Lettings Agency 2016

This agency has a comprehensive range of services which achieve the goal of both improving efficiency and the customer experience. Balgores Lettings offers a compelling proposition for both tenants and landlords. The innovative marketing and a state-of-the-art website combine effective online chat with instant valuations to convert online traffic into new clients, and a great local magazine helps the brand spring to mind. The lettings director grew the business from a cold start and has a clear grasp of the detail. They believe that developing staff from trainees through to managers is the key to ensuring that the teams not only know what the standards are, but they believe in them too. Another advantage of developing staff from trainees is that the loyalty and belief in the brand is absolute.  This entrenches a culture of being part of something bigger and results in low staff turnover. Balgores Lettings is a very strong agency with a great future in front of it.