Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
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Individual Awards
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Lettings Agency of the Year Awards 2016
View the 2016 Winners

Best Customer Service - Small Lettings Agency 2016

base property specialists is a small, well-established organisation which enjoys a great relationship with its customers. There is a culture of communication and its size means there is open dialogue in the office to share best practice. Hierarchy is kept to a minimum and the director is fully involved. They were dealing with numerous complaints about a tenant holding wild parties, and who was difficult and evasive when asked about it. The director gave his mobile number to neighbours and went to the next party to video it on his phone; they got it sorted and the parties stopped. Feedback is always shared with the team and they focus on addressing any negative comments. One of the team is trained in PAT testing and is also a qualified plumber so this helps when dealing with maintenance issues, and adds value for the landlords. They constantly seek to improve which is no mean feat when operating at this level. Fantastic mystery shopping results cemented the award for base.