Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
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Lettings Agency of the Year Awards 2016
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LETTINGS AGENCY
OF THE YEAR
ABOUT US CONTACT
Brock Taylor
www.brocktaylor.co.uk

Best Single Office Estate Agency South East 2016

Training and development is at the forefront of the ethos at Brock Taylor. There is a dedicated training centre and every single member of the team has their own training budget to cover both agency-related and soft skills. There is a real focus on trying to empower the individual and the panel found that this approach is reaping rewards with high levels of staff retention and engagement. The systems and processes are tested regularly and are amended or discarded depending on the results: this is a business unafraid to evolve as required. Every measureable is analysed and the results used for the benefit of the business. The team is happy to use any tool if it improves communication, and with a high number of clients working unsociable hours and overseas, the use of whatsapp, skype and Facetime is making them much more easily available. Brock Taylor is a great agency with engaged staff and an enthused clientele.

Gold