Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
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Lettings Agency of the Year Awards 2016
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Centrick Properties

Best Medium Midlands Lettings Agency 2016

Centrick is an independent business that offers fully managed or let-only services to landlords. Having recognised the level of international investment, the directors have a flagship branch in central Birmingham which has swiftly become a market leader. There is a dedicated international expert who is fluent in Mandarin, Cantonese and English and her knowledge of not only the language, but the customs and traditions of this customer base has proved invaluable for attracting a high number of international landlords. The team is extremely sociable and the landlords are invited to a “Thirsty Thursday” event each month to meet the team. This has helped strengthen relationships and reduce issues as people aren’t just a voice at the end of the phone. There is a customer service charter which is signed by all new starters on induction - this sets out the expectations of customer service provision but all educates the team on the standards to which they are expected to hold themselves.