Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
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Lettings Agency of the Year Awards 2016
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LETTINGS AGENCY
OF THE YEAR
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Complete
www.completeproperty.co.uk

Best Small South West Estate Agency 2016

Customer service is a core value at this agency and it is articulated through the marketing materials, customer testimonials and staff feedback. The directors have reinvented the business around customer service delivery and are striving to carve out clear positioning in the marketplace. The values and purpose have been clearly communicated and the panel found that everyone at Complete was fully invested in doing their part to achieve this vision. There has been heavy investment in the brand and copywriting has been retained in-house. Training is excellent and extensive so the team can access a wide variety of tools and are therefore all extremely well rounded. Regular spot checks and mystery shopping exercises keep standards high, and the processes are amended and tweaked, or extra training given, according to the results. Every vendor is given access to the MD if required which is a nice touch.

Gold