Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
Winners by Company Name
Judges' Report
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Lettings Agency of the Year Awards 2016
View the 2016 Winners
Connells Group

Best National Estate Agency 2016

The panel believes Connells Group to be an exemplary business. The mystery shopping results were excellent, which in itself is very good considering the size of the company. The level of service offered is great and is aided by the contact centre and software. The mantra at Connells is ‘reaching new heights’ and the board empowers their team to meet this via a number of methods from iPads to marketing campaigns. There is a defined career path and rewards to retain the best people – they enjoy unrivalled retention. Everyone is expected to work hard – it’s a demanding company but the rewards are there for the taking. They offer 150 apprenticeships and have also signed up to the ‘Good Recruitment’ initiative. It is respected in the industry and the panel was impressed with the number of new branches opening on the high street. Connells Group is a great all-round company operating to a successful formula but always with one eye on innovation.

Best National Lettings Agency 2016

The past three years has seen Connells Group go through a huge expansion programme - branch numbers have increased by over 200%. The lettings offering is provided by a dedicated team and highly trained specialist lettings staff in all branches who can advise on all aspects of lettings from tenant find to full management. By working with the sales contacts in the branches, the lettings team can identify the most suitable properties for investors and advise accordingly. They hold specific landlord events on a number of relevant topics from legislative updates and compliance to investment and portfolio advice. Landlords can also readily access up-to-date advice on the above through the dedicated legislation hotline. Employees are shown a clear career path and can feel confident that they can progress from junior negotiator to board member - there is real evidence of investment in talent. Connells Group has been able to achieve such huge growth due to the quality staff it has in place; the business has come a long way and every individual at Connells should be very proud of their contribution to its success.

Best Property Management 1001+ Lettings Agency 2016

Connells Group provides a transparent property management service with a firm grounding in ethics. In a business of this size, it would be easy for the team to relinquish responsibility but the panel found every evidence that the strong team is fully committed to delivering outstanding customer service, which is seriously impressive at this level of property management. They manage a variety of portfolio sizes for landlords and use the power of their national network to source and check tenants quickly. The staff on the ground are fully qualified experts in their own right, and they are supported in their service delivery by the seven regional support centres which are run by senior managers. The “We Care” code is a simple six-step customer charter that defines the Connells Group code of practice. Training and development is continuous and career progression opportunities are clearly communicated so individuals can be clear on the set paths to promotion. Client feedback is actively sought out and acted upon and a number of new initiatives and investments have been implemented as a direct result of Connells Group listening to its customers.