Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
Winners by Company Name
Judges' Report
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Lettings Agency of the Year Awards 2016
View the 2016 Winners

Best Medium Lettings Agency 2016

The panel was very impressed with the breadth and expertise of the Coopers proposition. The director really thinks outside the box to drive business forward and to move into new areas, whilst positioning the business as the go-to agency. Landlords are given numerous opportunities and advice through the quarterly investor evenings where they can get updates on legal and tax requirements, investment opportunities and growth areas, as well as the best buy-to-let interest rates direct from a broker. Coopers also has a dedicated corporate lettings team which has built relationships with a number of key players from the ACS International School to NATO in order assist the landlords in achieving high rental yields and low void periods from reputable companies. They seek to be at the forefront of people’s minds when it comes to lettings so undertake an enormous amount of work building their presence in the local area whether charity involvement, stands at student events or networking with sales teams at new builds.

Best Medium South East Lettings Agency 2016

There are procedures and processes for everything at Coopers. The company handbook sets out the standards and there is a ten-point agenda to standardise how they win new business. Every customer interaction has been analysed and distilled down so that everyone at Coopers can repeat it to the same standard time and again. The recruitment process is robust and stringent so each individual is high calibre and is trusted to bring their own personality and experience to the fore in every customer interaction. There are KPIs in place to measure the business but again, these are simple yet vital benchmarks to give the director a full overview of its performance. He has spent time understanding what the key measurements are and has set up the KPIs accordingly to understand how the portfolio is growing, percentage of managed properties, individual performances and business sources. Both the individual judge and the panel found Coopers to be a fantastic business.