Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
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Specialist Winners
Individual Awards
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Lettings Agency of the Year Awards 2016
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LETTINGS AGENCY
OF THE YEAR
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Frosts
www.frosts.co.uk

Best Small Estate Agency East of England 2016

Frost’s offers a wide range of services including a dedicated advisor solely for buy-to-let advice. One idea that particularly impressed the panel is the bespoke track record brochures. They have a number of these tailored to the specific services and locations they cover so they can take one to a viewing and it gives the prospective client an overview on Frost’s track record with similar developments or properties. These contain all manner of measurements from price achieved per square foot to time on market alongside market commentary. These provide an impressive visual showcase of Frost’s expertise. Vendors are also attracted to Frost’s through their valuation/instruction chain process and excellent video testimonials: since their introduction, conversions have increased. Staff enjoy monthly one-to-one sessions to focus on a ‘one key skill’ action plan. These are followed up and the team is rewarded accordingly.

Gold
Best Small Lettings Agency East of England 2016

From the outset, Frost’s was a very strong contender for an award. It offers a structured valuation service, ARLA trained staff and an integrated financial services offering which makes for a very effective overall service. The recruitment of a Lettings Investment Advisor has driven a significant increase in the number of new landlords secured, irrespective of the agency they purchased through. The MD is a competent individual who has a clear grasp on the detail as well as the vision to take the business forward. The directors believe in passing ownership to the frontline team to gain their buy-in, and the creation of the agency manual, “The Frost Way” was driven by the teams rather than the directors. The implementation of a clearly defined set of service standards has helped deliver consistency through the business, and the sales and lettings team enjoy shared incentives to ensure that customers receive a rounded service. For a company of this size, the attention to detail is exemplary.

Gold