Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
Winners by Company Name
Judges' Report
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Lettings Agency of the Year Awards 2016
View the 2016 Winners
 
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LETTINGS AGENCY
OF THE YEAR
ABOUT US CONTACT
Hamptons International
www.hamptons.co.uk

Best Marketing Estate Agency 2016

Hamptons International holds a family fun roadshow event for those clients considering outward migration, so it gives buyers and sellers a chance to network: London-based buyers can meet with rural home sellers who in turn gain greater exposure for their property. Following analysis of moving data, they realised that certain offices seemed to have a regular flow of clients i.e. Muswell Hill and Brighton so sought to maximise the opportunities this could present. Hamptons is able to promote its branch network and expertise whilst generating additional business and focus for staff, and educating clients in a fun, relaxed environment. The campaign has been very well executed and tracked, and is successful across all media and events: click through, likes, and impressions have all increased, and most importantly have translated into an increase in valuations, instructions and fees value. It has also provided additional opportunities for the lettings and financial services departments.
Hamptons rates this as its most successful campaign to date and the judging panel agreed.

Best Large Estate Agency 2016

The directors at Hamptons International are hands on but retain an overarching strategic view. They are passionate about their people and regard them as being as important to the business as the clients. They recognise that clients have changing needs in more difficult times, and so go above and beyond with continued training to meet these increased demands. KPI’s are measured and acted upon: these showed that there was a sharp call spike after 8pm so they extended the telephone hours. Appointments can be booked via a central hub from 8am until 9pm and via web chat until 10pm, and the mystery shopping highlighted that the team are friendly and knowledgeable. As a longstanding business, they have seen many market cycles so are taking care to future proof the business and make it as resilient as possible. Hamptons takes traditional service levels and care to another level; the empathy they show absolutely makes them stand out.