Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
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Lettings Agency of the Year Awards 2016
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LETTINGS AGENCY
OF THE YEAR
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Intercounty
www.intercounty.co.uk

Best Medium Estate Agency East of England 2016

Intercounty is a phenomenal agency; it takes the view that the process is the same but it's the art that differentiates. Each branch is mystery shopped every other month and the results are shared with the wider team. They understand that clients are extremely busy and seek to meet their requirements wherever possible. The telephone lines are open for extended hours and are staffed by Intercounty employees rather than a third party. The directors encourage the team to interact with each other so passport days allow staff to work at a different branch for a day and the birthday breakfast club provides a breakfast for people who share birthdays – this dual approach has led to a more coherent service across the disciplines.

Best Medium Lettings Agency East of England 2016

The lettings director exhibits that rare combination of a grasp of detail but with an eye on the strategic. Great leadership always leads to great businesses and it is evident that Intercounty is benefitting from this ethos. The 'I' for Investment service to assist landlords with their purchase is an effective way of offering extra value to their landlords. The provision of useful information and promotional messaging is at the centre of what they do, and there are excellent examples of market updates and collateral, all of which have helped position Intercounty as industry experts. The range of activities that this agency undertakes to boost the team’s community involvement is quite staggering.  There is a clear policy of 'no cheques' meaning that they will not give money but they will give as much time as good causes require - allowing their staff to freely participate helps build an environment that the teams want to work in.

Medal