Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
Winners by Company Name
Judges' Report
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Lettings Agency of the Year Awards 2016
View the 2016 Winners
Ivy Gate

Best Website Estate Agency 2016

The panel was really impressed by Ivy Gate’s understanding of the customer and the data. Those agencies who succeed online understand their statistics and analytics and use these to fine tune their offering. Ivy Gate has retained in-house control of its website which is quite traditional in terms of layout so is easily navigable but is very engaging and accurately presents the values they wish to communicate. There is a strong focus on the customer journey and the Ivy Gate services, rather than merely providing a search function, and they also show off their profile and personality which is increasing engagement and time spent on the site. The directors understand the ROI and business generated by the website which is critical for a hybrid agency using its site as its shop front. The feedback behind the website reinforces that they are doing the right things, and doing them well. Very impressive.

Best Small Estate Agency London 2016

The staff at Ivy Gate are nurtured and rewarded so retention is very good and they are carefully able to reconcile profitability with clever customer service. They are highly skilled at building relationships and enjoy a good reputation in their location because of this: this is a valued and trusted brand. The directors are hands-on and spend a lot of time mentoring and training the team. They focus sharply on making sure every part of the moving process is efficient, tweaking it where necessary for constant improvement. The online offering has been well designed so it fully supports and conveys the Ivy Gate ethos and philosophy. The mystery shopping results were very good across both telephone and email and clearly proved that Ivy Gate provides a fully joined up service in every interaction.

Customer Server - Small Estate Agency 2016

Ivy Gate is an innovative agency that is pushing the envelope with regards to its service offering. The experienced and hands on directors understand the traditional agency model so took all the great aspects of that and combined it with a unique and ground-breaking approach. The Ivy Gate territories cover three postcodes looked after by a small team with clearly defined roles. Each team is all about the detail and as they look after a specific area, they each have local knowledge that is second to none. Every client is allocated a Personal Relationship Manager who manages the relationship throughout the duration of the transaction so there is 100% consistency in service delivery and communication. Jason understands that constant evolution of service is a challenge if you operate at a high standard, so he looks at the customer journeys in other industries for inspiration. Impressive.