Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
Winners by Company Name
Judges' Report
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Lettings Agency of the Year Awards 2016
View the 2016 Winners
John Minnis

Best Northern Ireland Estate Agency 2016

This was a very competitive category with every entrant giving examples of great customer service initiatives in a very challenging market. John Minnis’ submission was extremely detailed and it is clear that from the director down, everyone at this agency understands the importance of procedures. The owner is very hands-on and spends a lot of time in each branch with the dual aim of both retaining his expertise and to build relationships with his staff. Their chief aim is to retain clients for life and they have designed a detailed strategy for growth. They’ve spent time creating faster and simpler procedures so clients are contract-ready much more quickly: conveyancing time has reduced significantly. The inspiring marketing campaigns operate over a number of platforms, and dovetail both online and offline activities. The results are measured to understand the ROI and future ideas are then amended accordingly. This is a great business.