Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
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Judges' Report
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Lettings Agency of the Year Awards 2016
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Best National Lettings Agency 2016

Leaders is a personal business with corporate backing that focuses first on lettings basics and then builds its proposition on this platform. In the last 12 months, the directors have implemented a “Getting to Know You” charter which maps and measures customer touchpoints and allows the team to make proactive contact to retain and grow landlord and tenant relationships. A high percentage of new business is via recommendation and regular customer surveys show that existing clients are happy to refer people to Leaders. A team of area managers ensures consistency of standards and they hold regular one-to-one sessions with branch managers who are also frequently mystery shopped. They are keen to convey to the team that they view their people as the most important asset Leaders possesses, and everyone participates in regular training. The training and development programme places equal importance on personal and professional growth and there is a focus on helping people achieve a balanced home and work life. Extensive opening hours and a robust out-of-hours emergency service has imbued tenants with a sense of confidence in the managed service they will receive.