Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
Winners by Company Name
Judges' Report
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Lettings Agency of the Year Awards 2016
View the 2016 Winners
Lines James

Best Single Office Lettings Agency South East 2016

The panel felt that there was a tangible sense of the duty of care this agency provides. The directors target quality properties in order to attract quality tenants and they set out to ensure that every customer touchpoint is considered and correct. The straightforward fee structure is transparent with no hidden extras or surprises. Contractors are held in the highest regard and they have worked hard to build excellent relationships with efficient and professional tradespeople in order to provide the best possible property management service. Use of technology is excellent, and impressive in a business of this size. The new website looks great and the back office technology provides robust support for those services which can be automated, freeing up the team to focus on providing face-to-face customer service. There is a real sense of fun about Lines & James: the team is rewarded well through a number of incentives including financial, training opportunities, private healthcare and overseas trips.