Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
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Individual Awards
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Lettings Agency of the Year Awards 2016
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Martyn gerrard

Best Medium London Estate Agency 2016

Martyn Gerrard takes a holistic approach to agency, which is impressive in a business of this size. All staff are trained in both sales and lettings disciplines so can interact with any client at any time, and can cross-sell products and services. The directors realised that as the business expanded, the team were feeling less attached so they held two culture days to reinforce the brand, culture and philosophy which were both educational and fun. A manual was also produced to accompany this so that the employees can access the teamship rules and processes whenever they need to. The recent introduction of fully immersive 3D viewings has seen impressive take-up and is allowing the negotiators to qualify the motivated buyers much more easily, reducing time wasted and time on market. They enjoy a dominant local presence which has been built up through a considered range of activities from community involvement to multi-platform advertising.

Gold - Best Medium Lettings Agency London 2016

This is a business which offers great value for money to its client base. As would be expected in a business of this size, the directors work hard to maintain service standards across all branches and there are a number of KPIs in place. These are constantly reviewed to ensure that they’re benefitting the business and aren’t in place merely for their own sake. All branches are regularly mystery shopped in person and on the telephone and the panel was pleased with the results from the independent mystery shopping exercise. Both landlords and tenants can access a great range of services and the personal touch is coupled with robust investment in back office technology. The business development centre and investor club are reaping rewards in terms of landlord retention and increased instructions and stock. There is a real sense of family at Martyn Gerrard which is impressive given its size. Top performers are rewarded with incentive trips and vouchers are given for successful prospecting and valuation bookings.