Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
Winners by Company Name
Judges' Report
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Lettings Agency of the Year Awards 2016
View the 2016 Winners
New Chapter Homes

Best Innovation Estate Agency 2016

Innovation is literally embedded in all facets of this business. Launched in 2013, Next Chapter is consistently in the top three for market share in its area and this is testament to the approach of innovating wherever they can. The passion and energy behind this business is inspiring. The owners decided to ‘rip up the rule book’ when they started their agency so they have upfront fees, no contracts, live Facebook viewings and personal video messaging. The branding and materials are also unique – one particularly fun touch is the addition of Christmas lights on their boards. They believe that spending the first hour with the vendor on fee negotiation is not only a waste of time but also a negative for relationship building. If the fees are transparent and fixed then they can get on with the business of selling. This thinking also extends to the lack of contract; they believe that if they do their job right, vendors won’t want to disinstruct. Put simply, they’re confident implementing new ideas.