Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
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Lettings Agency of the Year Awards 2016
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Nicol & Co

Best Lettings Negotiator 2016

Benito Scrocca, Nicol & Co
Benito is working hard to do his bit to improve the perception of lettings agents. There were numerous examples of outstanding customer service and the panel feels that he really cares about the clients. He has a proven track record in problem solving and employs lateral thinking to find solutions to potential issues. A recent applicant was struggling to find properties as they own three dogs. Benito contacted a local dog charity and built a relationship with them as they are able to make introductions to landlords who are willing to rent to pet owners. He understands the importance of doing the basics really well and following through on promised actions. As his clients all have extremely different motivations and requirements, he has proved flexible and willing to listen in order to help them find their desired property with maximum efficiency. Benito is also keen to build long-term relationships with clients so from the first introduction to a new client he identifies ways in which he can prove himself and keep people coming back to him and the agency time and again.

Best Small Lettings Agency Midlands 2016

Nicol & Co. was launched in 2013 and in the past three years has tripled its team and opened a second office. From the outset, the director sought to be different and has worked hard with his staff to improve the public perception of agents through hard work, honesty and a desire to go above and beyond. The vast majority of business arrives via recommendation for both landlords and tenants, to the extent that landlords with other agents are being told by their tenants to move to Nicol and Co. Market share is impressive for such a young business. The volume and quality of the information shared with landlords is marvelous; new legislative requirements are distilled down into manageable pieces and distributed. Transparency is key - response times are published to show that issues are dealt with quickly. The NPS score has improved from last year, and the online reviews are top notch.