Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
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Lettings Agency of the Year Awards 2016
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LETTINGS AGENCY
OF THE YEAR
ABOUT US CONTACT
Paramount Properties
www.paramount-properties.co.uk

Best Single Office Estate Agency London 2016

The panel were impressed that all staff have to be either ARLA or NAEA qualified, including the admin team, so that anyone can assist a client, whether in person or on the phone. The array of services on offer is exemplary, from lock out agreements to minimise gazumping and gazundering, to a house doctor and a seven-day promise. The staff are well incentivised via a suite of carefully considered rewards; Paramount appears to be at the top of its game for training and encouragement with the result that sickness and attrition has reduced. Mystery shopping is carried out regularly and there is strong evidence of their attention to detail via online reviews. The panel were pleased that this was backed up by the awards mystery shopping exercise. Paramount has a keen involvement with local charities and causes, both in terms of money raised and time spent helping.

Gold
Best Property Management 501-1000 Lettings Agency 2016

Paramount is an agency with great local presence and full engagement with the community. As a key player in the single office environment, the level of services it offers is fantastic, and the fact that it’s all contained under one roof makes things even easier for the consumer. Paramount understands that landlords generally place more importance on the level of service they receive over and above a local office, and having all the team in one place makes for many operational advantages. The Lettings Director is hands-on and makes sure to spend time in every area of the business, even taking on a property management role every four months to mentor the team, engage with clients and to check the robustness of the processes. There is a focus on training that covers both work and personal and the recent introduction of life-coaching and holistic rewards has had a positive impact on staff retention. Paramount is a great choice if you want a trustworthy and committed agent.

Medal
Best Single Office Lettings Agency London 2016

Paramount has an extremely strong brand identity and enjoys high brand recognition in its location. This really helps with attracting and retaining both landlords and tenants. New landlords can also take advantage of a free trial, and tenants are not charged renewal fees. The team sends out regular and relevant communications to landlords who are also able to access a number of exclusive offers which have been negotiated with local businesses. The service standards and compliance are monitored by three key people to ensure consistency: they have absolute autonomy but also meet regularly with the Director to discuss and decide any changes or updates. The culture is very family-oriented and they take a different approach to recruitment, focusing on an applicant’s personal interests and personality over and above experience. Paramount understands the needs of its tenants differ according to their age, lifestyle and circumstances and takes a considered and thoughtful approach to meeting these needs every time.

Bronze