Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
Winners by Company Name
Judges' Report
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Lettings Agency of the Year Awards 2016
View the 2016 Winners

Best Large Lettings Agency 2016

Pattinson is a family owned and run business which is unusual these days, especially in a business of this size. The directors have over 35 years local knowledge and believe that customer service is the key to their success. This passion is shared by the teams who strive to offer a consistent service. There are strict referencing criteria for tenants but they can also be rest assured that once approved they will be fully supported through the move and after by the Pattinsons team. Job descriptions are clearly defined and communicated so everyone is clear as to their expectations, limits and autonomy. There is a strong support network and opportunities are given when individual talents are identified. Each office is asked for a volunteer to become a Rental Champion and the only caveat is that they must be a bubbly person who gives great customer service so any member of the team can volunteer. These individuals are tasked with delivering client updates and feedback to the rest of the team, whether good or bad. Pattinson offers a one-stop-shop tailored to meeting customer requirements.