Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
Winners by Company Name
Judges' Report
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Lettings Agency of the Year Awards 2016
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Richard James

Best Medium South West Estate Agency 2016

The team at Richard James is approaching things a bit differently and there’s no question they’re in it for the long game. High performers are taken through a carefully mapped out development programme with a view to becoming a business partner at a new branch once completed. This is a great initiative as they manage to hold on to talent and drive territory growth and market share at the same time. It also empowers the junior members of the team by giving them an aspirational but achievable goal. They recently reviewed the systems and processes with the whole team so everyone is invested in the changes. Performance is tracked through a mixture of face-to-face, KPI reviews and technology. The owner has invested significantly in technology: he understands exactly what he is talking about and is prepared to invest smartly to achieve his aims.