Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
Winners by Company Name
Judges' Report
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Lettings Agency of the Year Awards 2016
View the 2016 Winners
Thomas Marsh

Best Single Office Estate Agency East of England 2016

Thomas Marsh is a fantastic business trying to take a different approach. 24 hour communication is a key rule so all clients can expect feedback within this period. The CRM system has been designed and implemented by the business owner so all desired deliverables are provided exactly as he wants them, and within exact parameters. This system also means that he can measure a number of different performance indicators, enabling the business to respond and evolve quickly according to feedback and KPI analysis. Staff can access a number of incentives and are all extremely well trained across of variety of technical and soft skills; their dedication to providing great service was clear in the mystery shopping results. Located in a competitive marketplace, Thomas Marsh is an excellent example of a business punching above its weight.