Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
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Lettings Agency of the Year Awards 2016
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LETTINGS AGENCY
OF THE YEAR
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Whiteknights
www.whiteknights.co.uk

Best Medium South East Lettings Agency 2016

Whiteknights is seeking to bridge the gap between traditional and online to meet customer requirements. It provides a complete service to landlords from tenant find to full management but with a focus on the latter. The directors have built and implemented a fantastic online system that gives both landlords and tenants full visibility of transactions and communication, as well as a number of tools such as booking viewings and valuations online and the ability to view feedback very quickly. Whiteknights believes that this system sets it apart from its competitors but the directors also pride themselves the fact that they still offer a local, face-to-face service, especially impressive in a business of this size.  They prefer to provide this personalised, one-to-one service over and above a contact centre or outsourcing management services. They seek to simplify where possible and understand that the best way to get client feedback is to ask uncomplicated questions, so after each transaction all parties receive a questionnaire which simply asks them how Whiteknights did, and it is always positive.

Medal