Estate Agency of the Year Awards

Estate Agency of the Year Awards 2016
Estate Agency of the Year
Outstanding Contribution
Regional Winners
Specialist Winners
Individual Awards
Winners by Company Name
Judges' Report
View Photos of the Awards on Facebook
Lettings Agency of the Year Awards 2016
View the 2016 Winners
 
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LETTINGS AGENCY
OF THE YEAR
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Yomdel
www.yomdel.com

Best Supplier Estate Agency 2016

85% of respondents gave Yomdel a perfect score across all questions. They are seen as easily contactable and intuitive, and the clients believe they offer a scaleable solution that integrates well with their business objectives. It offers a specialist live chat service for agents enabling them to improve their digital presence. The fully managed solution engages with people to generate hot leads and improve customer satisfaction. It is a relatively new business, having launched in 2014, but is growing fast and handles thousands of chats for hundreds of agency brands. Chat operators have access to critical information and there is a meticulous engagement pathway to ensure that clients can immediately access the answers they need. The operators use scripts developed in partnership with the client. Tone of voice and sense is matched to the client brand values and the Yomdel team spend significant time with their clients so they are immersed in the brand and culture.

Gold